Refund policy

Last updated: 16 September 2026

We hope you will be pleased with your purchase. This policy explains how returns and refunds work for physical products purchased directly from Simply Tarot.

Simply Tarot Unlimited is governed by our separate Subscription and Cancellation Policy.

This policy is in addition to your statutory consumer rights and does not restrict any rights you may have under applicable law.

30-Day Returns

We offer a 30-day return period for physical products. You must contact us within 30 days of receiving your order if you wish to request a return.

To start a return, email patricia@simplytarot.com and include:

  • Your order number

  • The email address used to place the order

  • The reason for the return, if you are happy to provide it

  • Photographs if the product is faulty, damaged or incorrect

Please wait for our instructions before sending anything back. Returns sent without contacting us first may be delayed or may not reach the correct person.

Approved returns should be sent to:

Simply Tarot
The Offices
57 Newtown Road
Hove
BN3 7BA
United Kingdom

Condition of Change-of-Mind Returns

For a change-of-mind return, the Tarot House Deck should be returned complete with:

  • All 78 tarot cards

  • Both additional tarot-spread cards

  • The card meanings leaflet

  • The selected brocade pouch

  • Any other contents supplied with the order

You may inspect the product in the same way that you would in a shop. Please handle the cards and packaging carefully and do not use the deck for readings if you intend to return it.

We may make a reasonable deduction from your refund if the product has been handled beyond what is necessary to inspect it and its value has consequently been reduced.

Please use the original protective packaging where reasonably possible. A lack of original packaging will not affect your rights if the product is faulty, damaged, incorrect or otherwise does not conform to the contract.

Change-of-Mind Return Postage

Customers are responsible for arranging and paying the return postage for change-of-mind returns. This applies to both UK and international orders.

International return postage can be expensive. Customers outside the UK may therefore wish to consider the likely return cost before ordering.

We recommend using a tracked or otherwise verifiable postal service and retaining proof of postage. Simply Tarot cannot accept responsibility for a return that is lost or damaged before it reaches us.

International customers should contact us before sending a parcel so that we can provide appropriate return and customs instructions.

UK and European Cooling-Off Rights

If you are a consumer in the United Kingdom or European Union, you normally have the right to cancel an online purchase without giving a reason.

You must notify us within 14 days of receiving the product. Once you have notified us, you must return it within a further 14 days.

Where these cancellation rights apply, we will refund the price paid and the cost of our standard outbound delivery service. If you selected a more expensive delivery service, we will only refund an amount equal to the standard delivery charge.

The customer remains responsible for change-of-mind return postage unless applicable law requires otherwise.

Customers in other countries may have additional mandatory rights under their local consumer laws. Nothing in this policy limits those rights.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives and contact us as soon as reasonably possible if:

  • The product was damaged in transit

  • The deck has a manufacturing fault

  • Cards or other components are missing

  • You received the wrong product or pouch colour

  • The product is not as described

Please include clear photographs of the product and, where relevant, its outer packaging. Do not return the product until we have responded.

Depending on the circumstances and your legal rights, we may offer a replacement, refund or another appropriate remedy.

If a damaged, faulty or incorrect product needs to be returned, Simply Tarot will provide a return label or reimburse reasonable standard return-postage costs agreed with us in advance.

For international orders, we may be able to resolve the issue using photographs without requiring the product to be returned. This will be considered individually and will not affect your statutory rights.

Exchanges

We do not currently operate a separate exchange service.

The quickest way to obtain a different product or brocade pouch colour is to return the original order and place a new order once the return has been accepted.

For change-of-mind exchanges, the customer is responsible for return postage and any delivery charge applying to the new order.

If we sent the wrong product or pouch colour, please contact us under the “Damaged, Faulty or Incorrect Products” section.

Exceptions

Gift cards cannot normally be returned under our voluntary 30-day change-of-mind policy.

Products that have been altered or damaged after delivery may not qualify for a full refund. This does not apply where the damage or fault existed when the product was delivered.

Products purchased during a sale retain the same statutory rights as full-price products.

Simply Tarot Unlimited is not covered by this physical-product returns policy. Membership cancellations, renewals and access are governed by our separate Subscription and Cancellation Policy.

Refunds

We will notify you after receiving and inspecting the return.

Approved refunds will be issued to the original payment method. We will normally process a refund within 14 days of receiving the returned product or, where applicable, receiving satisfactory evidence that it has been sent back.

Your bank or payment provider may require additional time to place the funds into your account.

For a valid cancellation of an entire order, the refund will include the product price and the cost of our standard outbound delivery service. Additional charges for premium or expedited delivery are not refundable beyond the cost of standard delivery.

Change-of-mind return-postage costs are not refundable.

Any import duties, taxes or handling charges paid directly to a local authority or delivery provider are outside Simply Tarot’s control. You may need to contact that authority or provider to ask whether those charges can be reclaimed.

If more than 15 business days have passed since we confirmed that your refund was issued, please email patricia@simplytarot.com.

Questions About a Return

For any return or refund question, email patricia@simplytarot.com.

Please contact us before incurring any return-postage expense if your product is faulty, damaged or incorrect.